Return Policy

At Kissit By JR Beauty, customer satisfaction is important to us. Please read our return policy carefully before making a purchase.

1. Eligibility for Returns

Due to hygiene and safety reasons, we only accept returns for products that are:

• Unused

• Unopened

• In their original packaging

• Returned within 48 hours of delivery

Used or opened beauty products are not eligible for return or exchange.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos or videos as evidence. We will assess the issue and provide a replacement or resolution where applicable.

3. Non-Returnable Items

The following items cannot be returned:

• Opened or used beauty products

• Items damaged due to customer handling

• Items returned after the allowed return window

4. Return Process

To initiate a return:

1. Contact our customer support through the official channels listed on our website

2. Provide your order number and evidence (if applicable)

3. Wait for return approval before sending any item back

Unauthorized returns will not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).

6. Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed within a reasonable timeframe

• Refunds will be issued via the original payment method or store credit

Shipping fees are non-refundable.

7. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

8. Changes to This Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page.